Privacy Policy

1. Introduction

Trang Huy Logistics provides domestic and international freight forwarding, road, sea, air and rail transport, warehousing, and customs brokerage services. We respect your privacy and are committed to protecting the personal data of our customers, partners, and app users.

This Privacy Policy explains what information we collect, how we use, store, share and protect it, and the choices and rights available to you. By downloading, accessing, or using our app or website, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

• Full name, phone number, email address
• Pickup and delivery addresses
• Company name and tax code (for business/corporate accounts)
• Shipment details: cargo type, weight, dimensions, declared value
• Payment-related information (we do not store full card numbers on our servers; payments are processed by licensed third-party payment processors)
• Customer support communications via in-app chat, Zalo OA, Messenger, email, or hotline
• Account credentials (e.g., email/phone and password, or login via supported third-party authentication)

2.2 Information Collected Automatically

• Precise or approximate device location (GPS), used to track shipments, optimize routing, and enable pickup/delivery features
• Device information: device model, operating system and version, unique device/advertising identifiers, language and region settings
• App usage data: features used, screens viewed, session duration, crash logs and diagnostics
• Network information: IP address, mobile carrier, connection type
• Push notification tokens

2.3 Information from Third Parties

We may receive information about you from transport partners, agents, payment providers, or customs authorities in connection with the processing of your shipment.

3. Device Permissions We Request

The mobile app may request the following device permissions. You can grant or deny these in your device settings at any time; some features may not function without them.

4. How We Use Your Information

5. Legal Basis for Processing

Where applicable (e.g., for users in the EEA/UK), we process personal data based on one or more of the following legal grounds: performance of a contract (delivering our logistics services), your consent (e.g., marketing communications, certain device permissions), our legitimate interests (service improvement, fraud prevention, security), and compliance with legal obligations.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Transport partners, shipping lines, airlines, and forwarding agents necessary to fulfill your shipment
• Payment processors and financial institutions to process transactions
• Customs authorities and government agencies as required by law
• Cloud hosting, analytics, and customer support technology providers, under appropriate confidentiality and data protection agreements
• Professional advisors (legal, audit) where necessary
• A successor entity in the event of a merger, acquisition, or business restructuring

7. Third-Party Services & SDKs

Our app may integrate third-party services such as cloud infrastructure, push notification services, crash/analytics tools, maps and location services, and payment gateways. These providers may collect information as described in their own privacy policies. We select providers that maintain appropriate safeguards for personal data.

We do not use any third-party advertising SDK for behavioral advertising. Any analytics or crash-reporting tools integrated into the app are used solely for app stability, performance monitoring, and service improvement.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations (e.g., invoicing and customs records retained per applicable Vietnamese law). After this period, data is securely deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational measures — including encryption in transit, access controls, and firewalls — designed to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

As we operate across Vietnam, Laos, Cambodia, the United States, and India, your information may be transferred to and processed in countries other than your country of residence. Where required, we take appropriate steps to ensure such transfers comply with applicable data protection laws.

11. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Lodge a complaint with a competent data protection authority

You can manage notification and location permissions directly from your device settings, and unsubscribe from marketing emails via the link in any such email.

12. Account & Data Deletion

You may request deletion of your account and associated personal data at any time by contacting us at cskh@tranghuylogistics.com with the subject line "Account Deletion Request." We will verify your identity and process eligible requests within a reasonable timeframe, except where retention is required by law (e.g., financial or customs records).

13. Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

14. Notice for California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of any "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising). To exercise these rights, contact us using the details in Section 18.

15. Notice for EEA/UK Users (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the rights described in Section 11 under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to lodge a complaint with your local supervisory authority.

16. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, measure site performance, and improve user experience. You can control cookies through your browser settings. Our mobile app may use similar local storage technologies and device identifiers for app functionality and analytics, which you can manage via your device's privacy settings.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted in the app and on our website with a revised "Last updated" date. Material changes will be communicated through the app or via email where appropriate. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: